If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
You will not need to pay for the return cost depending on the reason of return.
If so, we may/will send you by email, postal mail or other modes of communication marketing and promotional information and materials relating to products and/or services (including products and/or services of third party merchants whom Brightstar or its related corporations may collaborate or tie up with) that Brightstar or its related corporations may be selling, marketing or promoting, whether such products or services exist now or are created in the future. A “cookie” assigns you a unique identifier so that we can recognise you each time you re-enter the website, so we can recall where you’ve previously been on our site, and which keeps track of the pages you view on the website. The used devices are thoroughly checked by a technician to assess their condition. Upon your acceptance of the offer, you will receive the payment within approximately 48 hours, or once 14 days elapses.
Contact our Customer Support Centre at +65 67182439 Mon - Fri 9:30 - 17:30. or email us at. Customer acknowledges that it is his or her responsibility to remove all personal data from his/her Product, before shipping to Brightstar, including SIM, removable memory cards, and must data clear the Product, to include a factory reset. Select to use your own packaging and print the prepaid UPS shipping label associated with your Quote ID at the end of the transaction. I am now on hold while FIDO tries to contact them on my behalf.
Do I have to send in my device accessories? Apple Trade In is a device trade-in program offered by Apple and operated by Brightstar. The courier will collect your device and seal it in a provided packaging together with your signed acknowledgement slip. No, but your device can be responsibly recycled free of charge. You will receive an email advising you of the inspected value and you will have 14 days to accept or reject our revised offer.
Brightstar will only allow our employees and contractors access to your personal data in order to perform their duties and obligations and we will take all reasonable steps to ensure that those employees and contractors handle your personal data in a manner that is consistent with this Privacy Policy and Brightstar's legal responsibilities in relation to privacy. To see if your device is eligible, get started here. This Contract is between you and us.
If you choose to reject all cookies you will be unable to use those services or engage in activities that require the placement of cookies.
Service request website that directs you to log into your account is always loading and not working. Please ensure you back up your data before restoring the device to factory settings. Therefore we may, in our sole discretion, refuse to accept Your Offer for any reason.
You do not need to send in the accessories, charger, manual or packaging. The first time I used them was December 2017 and the second at the end of August 2020 and both times it was seamless. Once your Devices have been received by us, we will inspect the Device to check to see if it complies with the description that you provided to us originally (the “.
The Inspection will focus on, amongst other things, the model and condition of the Device, the country of origin of the Device as well as the total number of Devices received by us. A reasonable fee may be charged for providing access however we will advise you of the likely cost in advance and will aim to supply the information within 30 days or such timeline prescribed by the PDPA. Not always. You should print a copy of these Terms or save them to your computer for future reference. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract. Brightstar is not responsible or liable for the removal of Customer’s personal data.
I have tried having them blocked on my credit card, replacing my card with a new one, they always find a way around it. She contacted Brightstar to replace her mobile phone. As long as it is an eligible device, you will receive an e-mail offer for the trade in value at the time the device is received and processed at our facility. What if I send my device after the quote expires? If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. Note that the PDPA exempts certain types of personal data from being subject to your access request.
Upon receipt of your device, if we find that your self-assessment was different from that of our trained operators, we will adjust the price accordingly.
We may update our Site from time to time, and may change the content at any time. Apple Store Gift Cards can be applied only to purchases in the U.S. from an Apple Retail Store, the Apple Online Store, or by calling 1-800-MY-APPLE. However, you can complete multiple transactions if you choose. How long will it take? If you need assistance, you may also contact our Customer Support Center at
Trade in your eligible device for credit toward your next purchase, or get an Apple Store Gift Card you can use anytime.
If the device cannot be economically repaired, it will be recycled in an environmentally responsible way. You do not need to send in the accessories, charger, manual or packaging. We reserve the right to reclaim any money paid to you if it is discovered within three months of the return of that Device that the Device has either been reported as a lost, stolen or the Device is discovered to be a Fake. Can I trade-in at the Apple retail store? Here you can check on the status and history of your device trades. All we need from you is your eligible device. “Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified from (i) that data, or (ii) from that data and other information to which an organisation has or is likely to have access.
any other liability which cannot be excluded by law.